Frequently Asked Questions
Everything you need to know about your Brick Show Shop order
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy for building sets?
We offer a 30-day return policy for unopened and sealed products. Due to the nature of collectible building sets, we cannot accept returns on items where the factory seal has been broken or the box has been opened.
Are your products genuine LEGO® sets?
Yes, we only sell 100% authentic LEGO® brand products, including retired sets, new releases, and custom kits made with genuine parts.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
What should I do if my set is missing a piece?
If you find a piece is missing from a brand-new, sealed set, we recommend contacting the manufacturer directly for a replacement. For custom kits or pre-owned sets, please contact our support team within 14 days of delivery.
How do you ensure sets arrive in good condition?
We understand the importance of box condition for collectors. Every order is packed with professional-grade bubble wrap and sturdy shipping boxes to prevent crushing or corner damage during transit.